SHIPMENTS & DELIVERIES
- From which country do the shipments depart?
- How do I know if my order has been shipped?
- When will I receive my order?
- What couriers do you use for shipping?
- Can I choose the courier?
- Can I receive the order on a specified floor?
- Can I change delivery address?
- Is it possible to pick-up my order in store?
- Is the shipping date reliable?
- Are shipments insured?
- Can MK2Shop ship before the deadline?
- I ordered multiple products with different shipping dates: on which one have I to rely?
- My order was marked as shipped, but I have not received any e-mail. Why?
- May the shipment be subject to customs duties?
- What happens if I am not home at the time of delivery?
- What to do if the parcel is missing an item?
- The product that I received is different from the ordered one: how should I proceed?