FAQ

ORDERS

• Are the products new and original?
• Is it possible to purchase without VAT?
• Should I register to make an order?
• Is it possible to receive the invoice?
• I cannot access my account, what can I do?
• Why have I not received the confirmation e-mail?

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PAYMENTS

• Cash on delivery: is it possible?
• Why can't I complete the payment with my credit card?
• Should the bank transfer be made before or after the product has been received?
• How can I know if MK2Shop received my bank transfer?
• What kind of invoice is issued?
• Are there loans for the purchase of goods?

SHIPMENTS & DELIVERIES

• From which country do the shipments depart?
• How do I know if my order has been shipped?
• When will I receive my order?
• What couriers do you use for shipping?
• Can I choose the courier?
• Can I receive the order on a specified floor?

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RETURNS

• Once I receive the goods, can I return them?
• Is it possible to return only a part of the purchased products?
• Can I return the product if it was purchased with a VAT number?
• Will MK2Shop provide me with a return label?
• In case of return, will I get a refund of all the expenses incurred?

WARRANTY

• Is the warranty official?
• Is the warranty valid in all countries?
• I received a product with a lack of conformity; what should I do?
• The product I purchased no longer works; what should I do?