MK2Shop Support Team

The estimated dispatch date is displayed during the entire purchase process, on the product page, at the checkout, and on the confirmation e-mail. Transit times then vary depending on the type of ...

No, we won't provide a return label. The return shipment needs to be organised directly by the customer, with a courier of their choice. However, our customer service is available to provide assis...

To take advantage of the return policy, the purchase must have been made as a private person; you are not entitled to proceed if the purchase has been made as a company.

Yes, it is possible to return only a part of the purchased goods; the refund will cover the price of the returned items.

Yes, you will be reimbursed all expenses incurred in the purchase stage. The only expenses charged to the customer are those for the return shipping.

Sure. You will have 30 days from the delivery to take advantage of the right of withdrawal and to obtain the refund of your purchase. To request it, please fill out the form in our Return Policy p...

For private customers, we email a purchase receipt, valid for warranty purposes, as soon as the order is shipped. For business customers, the invoice is issued automatically.

No, we do not offer this service.

Statistically, most of the unsuccessful payment attempts are due to the systems of additional verification introduced by the circuits of credit, such as 3DSecure and Verified by Visa.Other impedime...

We check our account daily to verify payments. If your order remains pending longer than expected, we will contact you directly to inform and invite you to complete it.